We want to hear from you if something has not met your expectations. This page explains how to raise a concern and what to expect.
Grievance Officer
- Name: [Grievance Officer name]
- Email: grievance@your-domain.in
- Phone: +91 00000 00000 (Mon-Sat, 10:00 AM - 7:00 PM IST)
- Address: [Registered company name Pvt. Ltd. / LLP], [Registered office address line 1], [City], [State] [PIN code]
How to raise a complaint
- Email or call the Grievance Officer with your name, contact details, enquiry date, product concerned and a clear description of the issue.
- Do not share OTPs, passwords, PAN, Aadhaar or card details in your complaint.
- We will acknowledge your complaint within [2] business days and aim to resolve it within [7] business days. Complex matters may take longer, and we will keep you informed.
Escalation
If you are not satisfied with our response, you may write to [escalation contact / senior management, name and email].
Please note that loan sanction, pricing, servicing and recovery are handled by the lending institution. For concerns about a lender’s decisions or conduct, approach that lender’s own grievance redressal mechanism first and, if unresolved, the relevant regulator’s complaint mechanism, for example the Reserve Bank of India’s complaint management system for regulated lenders. For mutual funds, concerns may be raised with the fund house and, where applicable, through SEBI’s SCORES portal. [Have counsel confirm the escalation paths that apply to you.]
Privacy-related requests
Requests relating to access, correction or erasure of personal data or withdrawal of consent may be sent to the same contact. See our Privacy Policy.