This Privacy Policy explains how [Registered company name Pvt. Ltd. / LLP] (“Orvanta”, “we”, “us”) handles personal information collected through this website. We aim to follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
1. Who we are
Orvanta is a financial solutions and loan facilitation platform. We are not a bank, NBFC or lender. Registered office: [Registered office address line 1], [City], [State] [PIN code]. Contact: hello@your-domain.in.
2. Information we collect
- Enquiry details you provide: name, mobile number, email, city, employment type, product of interest, amount required, monthly income (where requested) and preferred contact time.
- Technical data: browser type, device, pages viewed and approximate location derived from IP address, collected through analytics tools if enabled.
- Communications: messages you send us by email, phone or WhatsApp.
We do not ask for, and you should not submit through this website, PAN, Aadhaar, passwords, OTPs, card numbers, UPI PINs or copies of financial documents. KYC and financial documents, when needed, are shared directly with the lending institution through its secure process.
3. Why we use your information
- To respond to your enquiry and understand your requirement.
- To shortlist suitable products and, with your consent, share your enquiry details with relevant banking and financial institution partners.
- To improve our website, services and customer support.
- To meet legal and regulatory obligations and to prevent fraud and misuse.
4. Consent
We process your enquiry data based on your consent, which you give by ticking the consent box on our forms. You can withdraw consent at any time by writing to us. Withdrawal does not affect processing already done, and may limit our ability to help you further.
5. Sharing of information
We may share your information with: (a) banking and financial institution partners relevant to your enquiry; (b) service providers who help us run the website, communications or analytics, under confidentiality obligations; (c) regulators, courts or authorities where required by law. We do not sell your personal information. [Edit if your practice differs.]
6. Cookies and analytics
We may use cookies and similar technologies, including Google Analytics, to understand site usage. You can control cookies through your browser settings. [Add a cookie banner if you enable non-essential tracking.]
7. Retention
We keep enquiry information only as long as needed for the purposes above or as required by law. [Specify period, e.g. 24 months from last contact.]
8. Security
We use reasonable technical and organisational safeguards, including encrypted (HTTPS) connections. No method of transmission over the internet is completely secure, so please avoid sharing sensitive information in open channels.
9. Your rights
Subject to applicable law, you may request access to, correction or erasure of your personal data, withdraw consent, and nominate another person to exercise rights on your behalf, or raise a grievance. Write to our Grievance Officer below.
10. Children
Our services are for adults. We do not knowingly collect personal data from children.
11. Third-party links
Our website may link to third-party sites, such as lender or regulator websites. We are not responsible for their privacy practices.
12. Changes to this policy
We may update this policy from time to time. The “last updated” date above shows the latest version.
13. Contact & grievance officer
[Grievance Officer name]
Email: grievance@your-domain.in
Phone: +91 00000 00000
See also our Grievance Redressal page.